The first step in the process is to fill in a dealer application form. We are always looking for dealers that have a retail space or wish to open one. We also work with National federations and teams. After completing an application, one of our account managers will get back to you with the next steps.

You can find the dealer application form here.

To order products, you need to be a JVD dealer. If you are a dealer, you will see the option on the product pages to add items to your shopping cart, when you are logged in.

If you own a business and would like to become a dealer, please complete the dealer application form. We do not sell directly to consumers.

You can find detailed information about the products on the product pages, including product specifications, videos and key features. If you are a dealer, you can log in for extra information, including technical and media downloads where available. If you can’t find the information you need, please feel free to contact your account manager. Our dedicated team of product specialists are looking forward to helping you out!

Once an expected arrival date for an out-of-stock item is confirmed with our suppliers and transporters, the stock level will be replaced with this expected arrival date on the product page. Please note these dates are not guaranteed.

If you have a product to return for warranty, you should contact the shop where you purchased the item. If you are a dealer and the product was purchased at JVD you can log in and complete the form on the “My Returns” tab on your dealer dashboard. Make sure you have the relevant information at hand, including the product code and order number. You can then ship it to us for compensation.

In case you are an end consumer: 
We would like to redirect you to the dealer where you have bought your products for help with your warranty claim. This dealer will contact JVD Archery if needed.

If the dealer you have bought your product from doesn’t exist anymore we would like to ask you to contact us by e-mail. You can reach us through the following e-mail address: contact@jvd-group.com

Please make sure to include the following so that our team can help you in the best way possible:
 

- Information of what happened with the product when it broke or started showing defects.

- Pictures or video of the broken product

- Invoice or prove of purchase

- Name and contact information of the shop you have bought the product from.
 

Our customer service and support team will contact you with any further steps.

In case you are a JVD Archery registered dealer:
Please submit your questions through contact@jvd-group.com and our customer service and support team will help you out with any warranty related questions.

The easiest way to contact us is by email.

Emails sent to contact@jvd-group.com will be automatically directed to the correct person to most efficiently deal with your enquiry. Our general phone line (+31 (0) 73 518 6020) is open from Monday to Friday between 08:00 and 16:30 CET (Central European Time). Dealers also have the possibility to contact their account manager directly via phone or WhatsApp Business for urgent matters.

We are always happy to receive feedback from our customers. You can contact us by email at contact@jvd-group.com or by phone on +31 (0) 73 518 6020.